Terms of service

Last Updated: April 8, 2026

This website is operated by Spring Bayou Distribution, trading as Superstratum Labs. Throughout this document, the terms "we," "us", and "our" refer to Spring Bayou Distribution. By visiting our website and/or purchasing from us, you engage with our "Service" and agree to the following terms and conditions ("Terms of Service"). These Terms apply to all users of the site, including browsers, customers, and merchants.

Please read these Terms carefully before accessing or using our website. If you do not agree to all terms of this agreement, you may not access the website or use any services.

1. General Conditions

We reserve the right to refuse service to anyone for any reason at any time. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without our express written permission.

2. Products & Availability

All products are subject to availability. We reserve the right to limit quantities, discontinue products, or refuse orders at our discretion. Product descriptions and images are as accurate as possible, but we cannot guarantee that colors or details will be perfectly represented on your screen.

3. Pricing & Payment

All prices are displayed in US Dollars (USD) and include applicable taxes. Prices may change without notice, but changes will not apply to orders already confirmed. Payment is due at the time of purchase. We accept Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, and Shop Pay.

We reserve the right to cancel orders placed at incorrect prices due to typographical errors and will issue a full refund in such cases.

4. Shipping

Products are shipped to US addresses via FedEx, UPS, or USPS. Delivery timeframes are estimates and are not guaranteed. Please refer to our Shipping Policy for full details.

5. Returns & Refunds

Eligible products may be returned within 30 days of delivery. Items must be unopened and unused. Please refer to our Refund Policy for full details, including restocking fees and the return process.

6. Accuracy of Information

We are not responsible if information on this website is inaccurate, incomplete, or not current. We reserve the right to modify or update content at any time without notice.

7. Prohibited Uses

You may not use our website or products for any unlawful purpose, to transmit harmful code, to harass or discriminate against others, or to collect personal data without consent. Violation of these prohibitions may result in termination of access to our services.

8. Limitation of Liability

To the fullest extent permitted by law, Superstratum Labs and Spring Bayou Distribution shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our products or services. Your statutory consumer rights remain unaffected.

9. Governing Law

These Terms are governed by the laws of the State of North Carolina, United States, without regard to conflict of law provisions. Your statutory consumer rights remain unaffected.

10. Changes to Terms

We reserve the right to update or replace these Terms at any time by posting revisions to this page. Your continued use of the website after changes are posted constitutes acceptance of those changes.

11. Customer Service & Contact

  • Trade Name: Superstratum Labs
  • Company Name: Spring Bayou Distribution
  • Email: hello@superstratumlabs.com
  • Phone: 855-502-8119
  • Hours: Monday–Friday, 9:00 AM – 5:00 PM EST
  • Business Address:  2625 N Stewart Ave, Newton, NC 28658
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