Privacy policy

Last Updated: April 8, 2026

This website, superstratumlabs.com, is operated by Spring Bayou Distribution, trading as Superstratum Labs ("we," "us," or "our"). We operate this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Our store is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase from us, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using our Services, you acknowledge that you have read and understood this policy.

Personal Information We Collect

When we use the term "personal information," we mean information that identifies or can reasonably be linked to you. We may collect the following categories of personal information:

  • Contact details: name, billing and shipping address, phone number, and email address
  • Financial information: payment card details, transaction details, and payment confirmation (processed securely via our payment providers — we do not store full card numbers)
  • Account information: username, password (encrypted), security questions, preferences and settings
  • Transaction information: items viewed, added to cart, purchased, returned, or cancelled, and your order history
  • Communications: information you include in messages to our customer support team
  • Device information: device type, browser, IP address, and other unique identifiers
  • Usage information: how and when you interact with our website

How We Collect Personal Information

  • Directly from you when you create an account, place an order, contact us, or otherwise interact with us
  • Automatically through cookies and similar technologies when you visit our website
  • From service providers who collect or process data on our behalf
  • From partners or other third parties in connection with the Services

How We Use Your Personal Information

  • Fulfill orders: process payments, arrange shipping, handle returns and exchanges
  • Manage your account: maintain account records and preferences
  • Customer service: respond to inquiries and support requests
  • Marketing: send promotional emails and display targeted advertisements (you may opt out at any time)
  • Security & fraud prevention: authenticate accounts, detect fraudulent activity, and protect our services
  • Legal compliance: comply with applicable law and respond to valid legal process
  • Improve our services: analyze usage data to enhance our website and product offerings

How We Disclose Personal Information

We may share your personal information with:

  • Service providers: Shopify (our e-commerce platform), payment processors, shipping carriers (FedEx, UPS, USPS), IT providers, analytics providers, and customer support tools
  • Business and marketing partners: to provide targeted advertising based on your activity. Our partners use your information in accordance with their own privacy policies.
  • Affiliates within our corporate group
  • Authorities: as required by law, subpoena, or to protect rights and safety
  • In business transactions: in connection with a merger, acquisition, or similar corporate transaction

We do not sell your personal information to third parties for monetary compensation. However, certain data sharing practices (such as targeted advertising) may be considered a "sale" or "sharing" under California law (CCPA/CPRA). See the California Privacy Rights section below.

Relationship with Shopify

Our store is hosted by Shopify Inc. Shopify collects and processes personal information about your use of the Services to provide and improve them. Data you submit may be transmitted to Shopify and third parties located outside your country of residence. In circumstances where Shopify processes your data for its own purposes (such as personalized advertising across merchants), Shopify is responsible for that processing. For more information, visit the Shopify Consumer Privacy Policy. You may also exercise rights related to Shopify's processing through the Shopify Privacy Portal.

Cookies & Tracking Technologies

We use cookies and similar technologies to ensure website functionality, analyze usage, and support marketing and personalization. You can manage or disable cookies through your browser settings or our cookie banner. Disabling cookies may affect certain website features.

If you visit our website with the Global Privacy Control (GPC) opt-out signal enabled, we will treat this as a request to opt out of data sharing for targeted advertising purposes for that device and browser. To learn more, visit globalprivacycontrol.org. We do not otherwise honor "Do Not Track" signals.

Third-Party Websites & Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites. Please review their privacy policies before providing any personal information.

Children's Data

Our Services are not directed to children. We do not knowingly collect personal information from anyone under the age of majority in their jurisdiction. If you believe a child has provided us with their data, contact us and we will delete it. We do not knowingly sell or share the personal information of individuals under 16 years of age.

Data Security & Retention

We implement technical and organizational security measures to protect your personal information. However, no security system is perfectly impenetrable. We retain personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, and resolve disputes.

Your Privacy Rights

Depending on where you live, you may have the following rights regarding your personal information:

  • Right to Access/Know: Request access to the personal information we hold about you
  • Right to Delete: Request deletion of your personal information
  • Right to Correct: Request correction of inaccurate personal information
  • Right of Portability: Request a copy of your data in a transferable format
  • Right to Opt Out of Sale/Sharing: Opt out of the sale or sharing of your personal information for targeted advertising

To exercise any of these rights, contact us using the details below. We may need to verify your identity before processing your request. We will respond as required by applicable law. You may also designate an authorized agent to submit requests on your behalf.

We will not discriminate against you for exercising your privacy rights.

California Privacy Rights (CCPA / CPRA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), in addition to the rights described above:

  • Right to Know: Request disclosure of the categories and specific pieces of personal information we have collected, the sources, the purposes for collection, and the categories of third parties with whom we share it
  • Right to Delete: Request deletion of personal information we have collected from you, subject to certain exceptions
  • Right to Correct: Request correction of inaccurate personal information
  • Right to Opt Out of Sale or Sharing: You have the right to opt out of the "sale" or "sharing" of your personal information (including for cross-context behavioral advertising). To exercise this right, click the link below or contact us directly:

Do Not Sell or Share My Personal Information

  • Right to Limit Use of Sensitive Personal Information: Request that we limit the use and disclosure of sensitive personal information to what is necessary to perform the services
  • Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights

California consumers may submit requests by contacting us at hello@superstratumlabs.com or 855-502-8119. We will respond within 45 days as required by law.

Other US State Privacy Laws

Residents of certain other states (including Virginia, Colorado, Connecticut, Texas, and others) may have similar privacy rights under their state laws, including rights to access, delete, correct, and opt out of certain data processing. Contact us to exercise any applicable rights.

Marketing Communications

We may send promotional emails. You may unsubscribe at any time using the unsubscribe link in any marketing email. Transactional emails (such as order confirmations and shipping notifications) are not affected by marketing opt-outs.

International Data Transfers

Your personal information may be transferred to, stored, and processed in countries other than where you reside. We take appropriate steps to ensure your data is protected in accordance with applicable law during any such transfers.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The updated policy will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or wish to exercise any privacy rights, please contact us:

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